Introduction

Welcome — this Shopping Policy explains the rules and expectations that govern purchases made through our online store. It covers order processing, product information, pricing, shipping, returns, payments, and customer responsibilities.

Please read carefully before placing an order. By purchasing from us you agree to these terms.

Scope

This policy applies to all products sold on our website and to transactions with customers who place orders online. Special terms may apply to promotional items, digital goods, or third-party marketplace listings and will be specified on the relevant product page.

Orders & Availability

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information, or suspected fraud.

• Order confirmation: After you place an order, you will receive an email confirming receipt. This email is not a guarantee of acceptance.
• Stock & backorders: If an item is out of stock, we will notify you with options (refund, waitlist, or substitute) as soon as possible.
• Changes to orders: Requests to change or cancel orders must be made immediately. Once an order has shipped, changes may not be possible.

Pricing & Taxes

Product prices are shown in the currency indicated on the website and exclude applicable taxes and shipping charges unless stated otherwise. Prices are subject to change without notice, but changes will not affect orders already accepted and confirmed.

• Taxes: We will collect sales tax where required by law. Tax amounts will be shown at checkout.
• Promotions: Promotional discounts and coupon codes cannot be combined unless explicitly allowed.

Shipping & Delivery

We ship to the destinations listed at checkout. Shipping times are estimates and start from the date the order ships, not the date of purchase. Delivery may be delayed due to carrier issues, customs processing, or events beyond our control.

• Processing time: Orders typically process within 1–3 business days unless otherwise noted.
• Tracking: Tracking information will be emailed once your order ships.
• Customs & duties: For international orders, recipients may be responsible for import taxes, duties, and customs clearance fees.
• Lost or damaged shipments: Report missing or damaged items to our support team within 7 days of delivery so we can investigate.

Returns & Refunds

We want you to be satisfied. If an item does not meet your expectations, our return policy below applies unless a specific product states otherwise.

• Return window: Most physical products are eligible for return within 30 days of delivery in unused condition with original packaging.
• Non-returnable items: Final-sale items, some personal care products, and opened digital goods may not be returnable—check the product page.
• Refunds: Refunds will be issued to the original payment method after we receive and inspect the returned item. Processing may take 5–10 business days.
• Return shipping: Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
• Exchanges: Exchanges are processed as new orders once the returned item is received and accepted.

Payments & Security

We accept the payment methods displayed at checkout. All online payments are processed through secure, PCI-compliant payment processors.

• Payment authorization: We may verify payment information and hold authorization on your account until the order ships.
• Fraud prevention: Orders may be delayed or canceled if suspicious activity is detected. We may request additional verification information when necessary.

Privacy & Data

Your privacy matters. We collect, store, and process personal data necessary to fulfill orders and provide customer service. Our Privacy Policy explains what data we collect, how we use it, and your rights. By shopping with us you agree to our data practices.

If you have privacy concerns or wish to request data access or deletion, contact our support team (see Contact below).

Intellectual Property & Product Content

Product images, descriptions, logos, and other content on this site are protected by intellectual property laws and belong to us or our licensors. You may not reuse content without prior written permission.

If you believe any content infringes your rights, please provide a detailed notice to our copyright agent.

Limitation of Liability

To the fullest extent permitted by law, our liability for any loss or damage arising from purchases is limited to the purchase price of the products involved. We are not liable for indirect, incidental, or consequential losses.

Changes to This Policy

We may revise this Shopping Policy periodically. Material changes will be posted with an updated "Last updated" date. Continued use of the site constitutes acceptance of the updated policy.

Contact

If you have questions, need help with an order, or want to report an issue, contact our Customer Support:

• Email: support@yourstore.com
• Phone: +1 (800) 123-4567 (Mon–Fri, 9am–6pm local time)
• Support Portal: Visit the Help Center link in the site footer to create a ticket.

Please include your order number and a clear description so we can help quickly.